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I’ve forgotten my password. How do I reset it?

  1. Click on 'Forgot Password.'
  2. Enter your registered email ID.
  3. Submit the request
  4. An OTP will be sent to your registered email
  5. Enter the 6-digit OTP received on your registered email ID
  6. A new password will be generated and sent to your email.
  7. Log in with the auto-generated password. [You can change it later.
Once you reset the password and log in with the auto-generated password, you can change it by following these steps: Go to the menu bar
  1. Select 'Profiles.'
  2. Click on 'Change Password.'
  3. Enter your current password and the new password.
  4. : Confirm the new password and click 'Update.'
  5. Verify the OTP sent to your registered email.
  6. Log in again with your updated password
    7. After creating a new password, users will be automatically logged out from the portal and must log in again with the updated password.

Is GetzPAID available 24/7?

Yes, GetzPAID operates 24/7, ensuring seamless and timely payment processes.

How long does it typically take to onboard a merchant on GetzPAID?

Onboarding a merchant on GetzPAID takes less than 5 minutes

How much time does it take to add a particular customer on GetzPAID?

It takes less than 5 minutes to add a customer.

Where do I register a complaint with reference to the GetzPAID transaction?

For transaction-related complaints, contact our customer support team.

What if I change my bank account in which I want to receive the payment?

If you change your bank account, update your account details within GetzPAID.

What happens if a customer's bank account information changes?

As per NPCI the amendments are not allowed via programming API’s. It can only be don’t through banks but it’s still under development with banks. Due to which in the current scenario it’s advised to cancel existing mandates and create a new one.